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How ck66y Handles Your Personal Information

Your account data belongs to you, and this policy sets out exactly how we collect, use and protect it — from the moment you open an account through every deposit you make via bKash, Nagad or Rocket.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsYour right to request data removalJurisdiction-dependent access
ck66y How ck66y Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to flag a concern about your account privacy, our support team is available through the channels below. Response times vary depending on the complexity of your request, but we aim to acknowledge every privacy query within one working day. Data-removal requests are handled separately and may take longer to process fully.

Team online

Live Chat Support

Open the chat icon from any page on ck66y to reach a support agent directly. Use this for urgent account privacy questions or to flag a suspected data issue on your profile.

Email Privacy Request

Send a written request to our support email address for formal data-access or deletion queries. Include your registered account details so we can verify your identity before we respond.

Account Help Centre

Log in to your account and navigate to the Help section to find answers to common privacy questions, including how to update your bKash or Nagad wallet details on file.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at ck66y is not a single setting — it is a set of layered practices that cover how your information moves, where it is stored and how long we keep it. SSL encryption protects data in transit. Account login uses OTP verification sent to your registered mobile number, which means even if your password is compromised, a second factor is required to access your account. We review our data retention schedule periodically and delete records that no longer serve a legitimate purpose.

SSL Encryption in Transit

Every page request and payment submission on ck66y is encrypted using SSL, so your bKash or Nagad details cannot be read in transit between your device and our servers.

OTP Account Verification

Login and sensitive account changes require a one-time password sent to your registered mobile number. This step prevents unauthorised access even when credentials are shared or guessed.

Cookie and Tracking Controls

We use cookies to keep your session active and to understand how you navigate the lobby. You can adjust cookie preferences from your browser settings at any time without losing your account access.

Data Retention and Deletion

We hold your data only as long as your account is active or as required for financial record-keeping. Submit a written deletion request and we will confirm what can be removed and what must be retained.

Common Questions About Your Privacy on ck66y

These are the questions we hear most often from account holders in Bangladesh about how their data is collected, what rights they have and how to act on those rights. If your question is not covered here, use the live chat or email channel listed in the contact section above.

We collect your name, mobile number, email address and the payment method you register — such as your bKash or Nagad number. Device and session data is also logged for security purposes.

Yes. Mobile wallet numbers linked to bKash, Nagad or Rocket are encrypted and never stored as plain text. Only authorised systems involved in transaction processing can access that data.

You can submit a data-access request by emailing our support team from your registered address. We will verify your identity first, then provide a summary of what we hold on your account.

Contact us via email with a written deletion request. We will confirm which data can be removed immediately and which records we are required to retain for financial accountability under applicable rules.

We do not sell your data. We share it only with payment processors and fraud-screening partners who are contractually bound to use it solely for the services they provide to us.

This policy applies to all account holders who access ck66y. However, your eligibility to use the platform depends on your local law and the regions we currently support. Please check applicable rules in your area.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.